Terms of Service

Passmore Automotive – Busselton, Western Australia
Last updated: November 2025

1. Introduction

These Terms of Service (“Terms”) apply to all services provided by Passmore Automotive (“we”, “us”, “our”). This includes mechanical repairs, servicing, diagnostics, tyre services, battery replacement, suspension and braking work, and RAC Roadside Assistance.

By booking a service, authorising repairs, using our workshop, or accessing this website, you agree to these Terms.

2. Services Provided

We provide a full range of automotive services, including but not limited to:

  • General mechanical repairs

  • Logbook and manufacturer’s handbook servicing

  • Tyres, balancing and alignment

  • Diagnostics and fault finding

  • Battery testing and replacement

  • Cooling system servicing

  • Brake, suspension and drivetrain repairs

  • RAC Roadside Assistance (for RAC members)

All work is carried out by qualified technicians at our Busselton workshop.

3. Quotes & Pricing

  • All quotes are based on the information available at the time.

  • If additional parts or labour are required, we will contact you prior to proceeding.

  • All pricing includes GST unless stated otherwise.

  • Quotes may vary depending on parts availability or unexpected vehicle conditions.

4. Authorisation to Proceed

By leaving your vehicle with us, you authorise:

  • Inspection, diagnostics and test driving

  • Repairs as approved via phone, SMS or written communication

  • Moving or towing the vehicle where necessary

No additional work will be carried out without your approval.

5. Parts & Warranties

  • We use high-quality new or reconditioned parts.

  • Parts come with manufacturer or supplier warranties.

  • Labour is guaranteed for 12 months or 20,000km, whichever occurs first.

  • Warranty does not cover misuse, neglect, accidental damage or unrelated failures.

6. Vehicle Storage

Vehicles must be collected in a reasonable timeframe after completion.
A storage fee may apply after 3 business days, unless otherwise arranged.

7. Payment Terms

  • Payment is required at the time of collecting the vehicle.

  • We accept EFTPOS, credit card and cash.

  • Vehicles may not be released until payment has been received in full.

8. Roadside Assistance

For RAC callouts:

  • Services are provided according to RAC member entitlements.

  • Response times may vary based on location, traffic and call volume.

  • Third-party limitations or delays are not the responsibility of Passmore Automotive.

9. Customer Responsibilities

You are responsible for:

  • Providing accurate information about your vehicle

  • Removing personal belongings before leaving your vehicle

  • Ensuring your vehicle is safe to work on

We are not liable for personal items left in vehicles.

10. Liability

To the fullest extent permitted by law:

  • Our liability is limited to supplying the service again or refunding the cost of the service

  • We are not responsible for indirect, incidental or consequential loss

  • Australian Consumer Law guarantees apply and cannot be excluded

11. Website Use

This website provides general information only.
You must not:

  • Copy or reproduce material without consent

  • Use the site for unlawful purposes

  • Interfere with website security or functionality

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on this page with a new revision date.

13. Contact Us

Passmore Automotive
61 West St, Busselton WA 6280
Email: admin@passmoreautomotive.com
Phone: (08) 9754 1202

Contact Us